Who we are and how to contact us?
The pronoun “we”, “us”, or “our” in this text denotes ENGLISH
SKY ACADEMY. We are ENGLISH SKY ACADEMY, a registered company in Saudi Arabia.
Our address is (Taif, Alqaim, 26561) We offer an online languages education
through a platform known as “ENGLISH SKY ACADEMY”. We control your data. This means
that we are responsible for determining how we collect, store, and use your
personal information. By using the Site and App, you consent to the current
version of our Privacy Policy. If you have questions or concerns regarding our
Privacy Policies, you should contact the ENGLISH SKY ACADEMY Team by e-mail at:info@Englishskyacademy.com
Children Policy
We recognize the privacy interests of children and encourage
parents and guardians to take an active role in their children’s online
activities and interests.
We collect certain data from you
directly, like information you enter yourself, data about your participation in
courses, and data from third-party platforms you connect with ENGLISH SKY
ACADEMY. We also collect some data automatically, like information about your
device and what parts of our Services you interact with or spend time using.
Our primary purpose in collecting
personal information is to provide you with a safe, smooth, efficient, and
customized experience. This allows us to provide services and features that
most likely meet your needs, and to customize our service to make your
experience better and easier.
We automatically gather certain information
about our Site traffic and store it in log files. This information includes
Internet protocol (IP) addresses, browser type, Internet service provider
(ISP), referring/exit pages, operating system, date/time stamp, and clickstream
data.
Cookies are small text files stored by your
browser as you browse the internet. They can be used to collect, store, and
share data about your activities across websites, including on ENGLISH SKY
ACADEMY. Cookies also allow us to remember things about your visits to ENGLISH
SKY ACADEMY, like your preferred language, and to make the site easier to use.
We use both session cookies, which expire after a short time or when you close
your browser, and persistent cookies, which remain stored in your browser for a
set period.
We use session cookies to identify you during
a single browsing session, like when you log into ENGLISH SKY ACADEMY. We use
persistent cookies where we need to identify you over a longer period, like
when you request that we keep you signed in.
We use cookies for the following purposes:
If you reject cookies in your browser
settings, you may still use our Site, but your ability to use some areas of our
Site may be limited
To use certain features (like enrolling in a
course), you need to create a user account. When you create or update your
account, we will collect the following information from you (“Personal Data”):
Note:
Gender information is essential for joining gender-based learning activities;
like private discussion groups, webinars, etc.
You can also choose to provide profile
information like a photo, headline, website link, social media profiles, or
other data. Your Profile Data will be publicly viewable by others.
We utilize Google Analytics, which uses log
files and cookies (see above) to track certain information about visitors to
the Site in the aggregate. This service captures usage and volume statistics to
allow us to analyze usage of our Site. You can get more information about how
Google Analytics collects information at http://www.google.com/analytics/.
When you enroll in and take courses, we
collect certain data including but not limited to:
When you use the App, we will collect
non-personally identifiable information about the device you use to access the
App, including:
If you make purchases, we collect certain
data about your purchase (such as your name and zip code) as necessary to
process your order.
If you choose to leave us feedback, we will
collect the information you send us. We retain this information as necessary to
resolve disputes, provide customer support and troubleshoot problems as
permitted by law.
If you send us personal correspondence, such
as e-mails or letters, or if other users or third parties send us
correspondence about your activities or postings on the Site and App, we may
collect such information into a file specific to you.
We may occasionally send you information on
products, services, special deals, and promotions, using the e-mail address
provided to us by you during registration. To the extent we send you commercial
e-mails regarding third party marketing or promotional materials, we will give
you the ability to opt-out of receiving such e-mails in accordance with
applicable law. We will not provide your personally identifiable information to
third parties for their own marketing purposes without your consent.
You may receive notifications from ENGLISH
SKY ACADEMY through the Google's push notification services (Firebase). By
allowing push notifications to be sent when you download the App, you consent
to all notifications sent to you through the App, which may include information
on products, services, special deals and promotions.
We will send you strictly service-related
announcements on rare occasions when it is necessary to do so. For instance, if
our service is suspended for maintenance, we might send you an e-mail.
Generally, you may not opt-out of these
communications, which are not promotional in nature. If you do not wish to
receive them, you have the option to deactivate your account.
We will communicate with you in response to
your inquiries, to provide the services you request, and to manage your
account. We will communicate with you by e-mail, using the e-mail address
provided by you to us when you registered on the Site or App.
For European Union users and users in other
countries that have data protection legislation that requires the user's
personal data to be deleted after some time, your account data will be deleted
automatically after 7 years of inactivity. Inactivity is defined as lack of
interaction with course content. After 7 years of inactivity, we will contact
you with one month's advance notice, to inform you that your personal data will
be deleted from the computers on which it is saved, and to give you the option
to request to keep your personal data for another 7 years.
For users in all other countries, ENGLISH SKY
ACADEMY will save your account data until you send a request to us to delete
your data through the site, after which your data will be deleted according to
the schedule provided by the site when you request the deletion.
ENGLISH SKY ACADEMY may shorten the retention
period of your personal data according to the amount, nature and sensitivity of
your personal data, the potential risks of harm resulting from the unauthorized
use or disclosure of your personal data, the goals behind the processing of
your personal data and whether we can achieve these goals through other means,
and the applicable legal requirements.
We share certain data about you
with instructors, other students, companies performing services for us, our
business partners, analytics and data enrichment providers, your social media
providers, companies helping us run promotions and surveys, and advertising
companies who help us promote our Services. We may also share your data as
needed for security, or legal compliance. Lastly, we can share data in other
ways if it is aggregated or de-identified or if we get your consent.
Third parties with whom we
partner for the purposes of creating the course, how it is run, or evaluating
it (including teachers, teaching assistants, and staff of organizations that
partner with English Sky Academy for the
purpose of the course you are enrolled in), and the marketing agencies we
partner with for English Sky Academy’s
specific marketing needs.
All third parties that receive
personal data from ENGLISH SKY ACADEMY sign a data processing agreement with ENGLISH
SKY ACADEMY stipulating that your personal data will be used only for the
purposes that ENGLISH SKY ACADEMY has contracted for in accordance with the
General Data Protection Regulation (GDPR), or any other applicable data
regulations, and that the third party will delete your personal data within 10
days of terminating or completing the contract.
You have certain rights around
the use of your data, including the ability to opt out of promotional emails,
cookies, and collection of your data by certain analytics providers. You can
update or terminate your account from within our Services and can contact us
for individual rights requests about your personal data. Parents who believe we
have unintentionally collected personal data about their underage child should
contact us for help deleting that information.